FAQs
Product Information
Q: What types of products do you offer?
A: We offer a growing range of Masonic-themed merchandise including t-shirts, hoodies, mugs, posters, hats, phone cases, and more — all printed with custom-designed Masonic symbols.
Q: Are your designs authentic?
A: Yes. Each symbol is carefully recreated by our professional designer based on historical Masonic reference material to ensure authenticity, accuracy, and respect for tradition.
🎨 Customization & Personal Orders
Q: Can I personalize my product?
A: Absolutely! Many of our products can be customized with your name, lodge number, or a unique design. Customization options are listed on each product page. You can also contact us if you'd like to discuss a custom design not listed.
Q: Do you accept fully custom artwork or symbols?
A: Yes! If you have a custom Masonic design or concept, email us at sales@masonicalliance.com. We'll review your request and let you know if it's compatible with our printing process.
🚚 Shipping & Delivery
Q: How long does it take to receive my order?
A: All products are made to order.
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Production time: 2–3 business days
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U.S. shipping time: 5–7 business days
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International shipping: 10–20 business days
You'll receive tracking information once your order ships.
Q: Where do your products ship from?
A: All items are produced and shipped from our U.S.-based production partners. We use a network of professional fulfillment centers to ensure fast and high-quality delivery.
🔁 Returns, Refunds & Support
Q: Do you accept returns or offer refunds?
A: Since all items are made to order, we only accept returns in cases of:
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Incorrect or damaged items
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Print quality issues
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Wrong product shipped
Please contact us within 7 days of receiving your item. Include your order number and photos of the issue.
Q: What if I entered the wrong information or size?
A: Please double-check all information before submitting your order. Unfortunately, we cannot offer refunds for customer errors.
Q: How can I contact customer support?
A: Reach us by email at sales@masonicalliance.com or by phone at (803) 956-9095. Business hours: Monday–Friday, 9AM–5PM EST.