Terms of Service

Welcome to Masonic Alliance. This website is operated by Masonic LLC. Throughout the site, the terms “we,” “us,” and “our” refer to Masonic Alliance. By visiting our site or purchasing something from us, you agree to be bound by the following Terms of Service, including those additional terms and policies referenced herein and/or available by hyperlink.

Please read these Terms of Service carefully before accessing or using our website. If you do not agree to all the terms and conditions, then you may not access the website or use any of our services.

1. Overview

This website is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

By using our website, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us your consent to allow any of your minor dependents to use this site.

2. Products and Services

All products sold on masonicalliance.com are made to order. We do not carry pre-printed inventory. Production typically takes 2–3 business days, followed by standard shipping times of 5–7 business days within the United States and 10–20 business days for international orders.

Because all products are made specifically for you, minor variations in print placement or color may occur.

We reserve the right to limit the quantities of any products or services that we offer. All product descriptions and pricing are subject to change at any time without notice.

3. Personalization and Custom Orders

We offer customized product options, including but not limited to:

  • Personal names

  • Lodge numbers

  • Unique symbols or artwork provided by the customer

By submitting personalization details, you affirm that the content provided is accurate, non-infringing, and that you have full rights to use any materials submitted for custom orders.

Masonic Alliance is not responsible for errors in spelling, formatting, or content provided by the customer. We will not provide refunds or replacements for personalization mistakes unless the error was ours.

We reserve the right to refuse any custom order that includes content we deem offensive, inappropriate, or in violation of our brand standards.

4. Payment Terms

We accept the following payment methods:

  • Shopify Payments (Visa, Mastercard, American Express, Discover)

  • PayPal

  • Other forms of digital payment may be available at checkout

All payments are processed securely via encrypted channels. We do not store your credit card details on our servers.

By submitting payment, you authorize us (or our third-party payment provider) to charge your selected payment method for the total order amount, including applicable taxes and shipping.

5. Shipping and Handling

Orders are processed within 2–3 business days. Shipping times vary depending on location and shipping option chosen at checkout.

Estimated Delivery Times (after production):

  • USA: 5–7 business days

  • Canada: 7–12 business days

  • International: 10–20 business days

You will receive a tracking number once your item is shipped. We are not liable for delivery delays caused by carriers, incorrect shipping addresses, weather, or customs inspections.

6. Returns and Refunds

Because all products are made to order, we do not accept returns or offer refunds for buyer’s remorse, incorrect sizing, or personalization errors submitted by the customer.

We will provide a replacement or full refund if:

  • You receive the wrong item

  • The item is defective or damaged

  • The print quality is substantially flawed

Claims must be submitted within 7 days of delivery along with photo evidence. We reserve the right to approve or deny refund and replacement requests.

7. User Conduct

You agree not to use our site for any unlawful purpose or to solicit others to perform unlawful acts. You must not upload or transmit viruses, malicious code, or attempt to breach our website’s security.

We reserve the right to terminate access to our site or services for violations of these terms.

8. Intellectual Property

All designs, logos, product images, graphics, website content, and trademarks are the exclusive property of Masonic Alliance or its licensors and may not be copied, reproduced, or distributed without express written permission.

You may not use our name or branding in any way that misrepresents affiliation or endorsement.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Masonic Alliance, its owners, affiliates, or partners shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use or misuse of our products

  • Errors or omissions in any content

  • Loss or damage of any kind resulting from interactions with our website or services

Use of this website and our products is at your sole risk.

10. Modifications to the Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time. It is your responsibility to check this page periodically for updates. Continued use of our website following the posting of any changes constitutes acceptance of those changes.

11. Contact Information

For questions regarding these Terms of Service, please contact us:

Masonic Alliance
📧 Email: sales@masonicalliance.com
📞 Phone: (803) 956-9095
📍 Address: Masonic LLC, 30 N Gould St Ste N, Sheridan WY 82801, United States
🌐 Website: https://masonicalliance.com