Refund & Return Policy

At Masonic Alliance, each product is made on demand, specifically for you. As part of our commitment to quality and sustainability, we do not carry stock or resell returned items. For this reason, all sales are final, with exceptions only for production-related issues.

We understand that problems can occur, and we want to ensure you have a positive experience with our store. Please read this policy carefully before placing your order.

✅ Eligible Refunds & Replacements

We gladly offer free replacements or full refunds in the following cases:

  1. Item received is defective or damaged

  2. Incorrect item (wrong size, color, or design) was shipped

  3. Poor quality printing (faded, misaligned, or missing parts of design)

  4. Item was lost in transit (after a reasonable delivery window has passed and confirmed by tracking)

To qualify:

  • You must contact us within 7 calendar days of receiving your item

  • Email us at sales@masonicalliance.com with:

    • Your order number

    • A clear photo of the issue

    • A brief description of the problem

If your claim is approved, we’ll either:

  • Reprint and resend your item at no cost, or

  • Issue a full refund to your original payment method

❌ Non-Refundable Cases

Because each item is made to order, we cannot offer refunds, returns, or exchanges for the following:

  • Buyer’s remorse (you changed your mind)

  • Incorrect size ordered (please check sizing charts before ordering)

  • Spelling or personalization mistakes submitted by the customer

  • Minor print or placement variations typical of print-on-demand production

  • Orders delayed due to incorrect shipping address

Please make sure all information is correct before finalizing your order.

📦 Returns Not Accepted

We do not accept returns for any reason unless explicitly requested by our support team. Since each product is printed for a specific customer, there is no resale value for returned items.

If you send an item back without prior authorization, you will not receive a refund or exchange.

🔁 Exchanges

We do not offer product exchanges. If your order qualifies under the eligible conditions above, we will replace the original item with a new one at no cost.

📫 Lost or Missing Packages

If your tracking number shows that your order was delivered but you did not receive it:

  • First, verify the shipping address you provided was correct

  • Check with neighbors, building managers, or local delivery services

  • If the item is still missing, contact us and we’ll open an investigation with the carrier

If the package is confirmed lost by the carrier, we will issue a replacement at no cost.

💳 Refund Process

If a refund is approved:

  • You’ll be notified via email

  • The refund will be issued to your original payment method

  • Please allow 3–10 business days for the transaction to reflect on your bank or credit card statement

🛍️ How to Request a Refund or Replacement

To request a refund or replacement, please email:

📧 sales@masonicalliance.com
Include:

  • Your order number

  • A brief explanation of the issue

  • Clear photos (if applicable)

We respond to all inquiries within 1–2 business days.

📍Contact Details

Masonic Alliance
📧 Email: sales@masonicalliance.com
📞 Phone: (803) 956-9095
📍 Address: Masonic LLC, 30 N Gould St Ste N, Sheridan WY 82801, United States